Refund and Returns Policy

Korean Beauty Supply, S.à r.l.-S — RCS Luxembourg B298289 64, Rue Michel Rodange, L-9061 Ettelbruck, Luxembourg Email: info.koreanbeautysupply@gmail.com

Your right to withdraw (14 days)

You have 14 days from the day you receive your order to let us know you wish to return it. You do not need to give a reason.

To start a return, contact us at info.koreanbeautysupply@gmail.com before sending anything back. You may use the standard EU withdrawal form, but any clear statement of your decision is equally valid. Items sent back without contacting us first cannot be accepted.

Once we confirm your return, we will send instructions and the return address: 64, Rue Michel Rodange, L-9061 Ettelbruck, Luxembourg.

You then have 14 days from notifying us to send the goods back.

Condition of returned items

To be eligible, items must be unopened and unused, with any protective seal intact, in their original packaging, together with your receipt or proof of purchase.

You may handle a product as you would in a shop to check its nature and characteristics. If a product's value is reduced by handling beyond this, we may deduct a corresponding amount from your refund.

Items that cannot be returned

• Sealed cosmetic and personal care products that have been unsealed after delivery, for hygiene and health protection reasons
• Gift cards
• Perishable goods and personalised or custom-made items

Discounted and sale items can be returned under this policy.

Return shipping costs

Return shipping is paid by the customer, except where the item is faulty, damaged, or not what you ordered — in which case we cover the cost and arrange the return.

Refunds

Once we receive and inspect your return, we will tell you whether the refund is approved.

Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods, or of receiving proof that you have sent them, whichever is earlier. Your bank or card issuer may take additional time to post the funds.

If more than 14 days have passed since we confirmed your refund and you have not received it, contact us at info.koreanbeautysupply@gmail.com.

Faulty, damaged, or incorrect items

Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or incorrect, so we can put it right. This is separate from, and in addition to, your 14-day withdrawal right, and your statutory rights regarding faulty goods are not affected.

Exchanges

The fastest way to get the item you want is to return the original and place a new order once your return is accepted.

Disputes

If we cannot resolve a complaint directly, you may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, or contact the Médiateur de la consommation in Luxembourg.