Shipping Policy

Korean Beauty Supply, S.à r.l.-S — RCS Luxembourg B298289 64, Rue Michel Rodange, L-9061 Ettelbruck, Luxembourg Email: info.koreanbeautysupply@gmail.com

All orders are packed and dispatched from our location in Ettelbruck, Luxembourg.

Processing time

Orders are prepared and handed over to the carrier within 1–2 business days of payment being confirmed. Orders placed at weekends or on Luxembourg public holidays are processed on the next business day.

You will receive a confirmation email with tracking information as soon as your parcel leaves us.

Delivery times

Delivery takes 2–7 business days depending on your location, counted from the moment your parcel is handed to the carrier.

Delivery times are estimates provided by our carrier and are not guaranteed. Occasional delays can occur during busy periods, or because of weather or carrier disruption.

Shipping costs

Shipping is calculated by destination:

Destination	Cost
Luxembourg	€4.90
Belgium, Netherlands, France, Germany, Portugal	€6.95
Rest of Europe (see list below)	€8.95

Orders over €40 ship free to all destinations.

The exact shipping cost for your order is always shown at checkout before you confirm and pay.

Where we ship

We currently deliver to:

Luxembourg, Belgium, Netherlands, France, Germany, Portugal, Austria, Czechia, Denmark, Spain, Finland, Italy, Sweden, Hungary, Latvia, Lithuania, Romania, Slovakia and Slovenia.

If your country is not listed, we are not able to deliver there at the moment. We are happy to hear from you if you would like us to add your country — send us an email and we will let you know if it becomes possible.

As all our destinations are within the European Union, there are no customs charges or import duties on your order.

Tracking your order

Every order is sent with tracking. You will receive a tracking link by email once your parcel is dispatched.

Please allow up to 24 hours after dispatch for tracking information to start updating.

Delayed parcels

If your tracking has not updated for several days, or your parcel has not arrived within 10 business days of dispatch, contact us at info.koreanbeautysupply@gmail.com with your order number and we will open an enquiry with the carrier.

Lost or damaged parcels

If your parcel arrives damaged, please take photographs of the packaging and the contents before unpacking further, and contact us within 48 hours of delivery.

If a parcel is confirmed lost in transit by the carrier, we will send a replacement or issue a full refund, whichever you prefer. This does not affect your statutory rights.

Incorrect delivery addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second shipping charge may apply.

If you notice a mistake in your address, email us as soon as possible. If your order has not yet been dispatched, we can usually correct it.

Returns

For information about returning an order, please see our Refund and Returns Policy.

Questions

For anything relating to shipping or the status of your order, contact us at info.koreanbeautysupply@gmail.com and we will get back to you as quickly as we can.